Lily Bather
UX Designer

7NOW and Nuro

7-Eleven Delivery with an Autonomous Vehicle

Nuro Autonomous Vehicle Delivery

In 2020 7-Eleven partnered with Nuro, a robotics company based in California that designs, manufactures and operates autonomous vehicles. 7-Eleven saw in Nuro the opportunity to explore the concept of delivery through an self driving vehicle.
THE FUTURE IS HERE!

 Nuro Autonomous Vehicle

Nuro Value proposition on 7-Eleven

Problem
Delivery costs are elevated and human interaction between rider and customer relies heavily in proactive communication.

Timeline
3 months for MVP Pilot launch

My Role
Experience Designer
Interaction Designer
Teams coordinator


Robot delivery would reduce costs and operations
 Nuro Autonomous Vehicle

Storyboard of Customer Experience and Store Experience

Storyboarding the experience

To understand the end-to-end experience, the first exercise was to map out the touchpoints in the customer journey and the store experience. Having this as a map, helped us identify the moments that mattered in the experience.

 Nuro Autonomous Vehicle

"Self-driving" vehicle as a customer friendly way to say Autonomous

UI Design

The most critical part of the experience was to let the customers know about Nuro's availability and letting them choose.

A challenge at this stage was to make Nuro an appealing option and to clearly explain what an autonomous vehicle was and what customers should expect of this, compared to their traditional delivery.

 Nuro Autonomous Vehicle

Design of the actual delivery bot

Designing the vehicle's outer frame

Nuro was great to work with and they allowed the team to do some explorations on the actual container. We did about 10 options and regrouped with them.
At the end we went with an adaptations of the logo and iconic stripes plus a pattern at the top.

 Nuro Autonomous Vehicle

Autonomous vehicle NURO. Credit: NURO

Pilot in San Francisco

Nuro and 7-Eleven started a delivery pilot program in Select Zip Codes in San Francisco to test the concept of autonomous delivery.

  • Pilots in 2020 in San Francisco

  • Customer will be able to choose Nuro delivery or opt out.

Nuro on 7NOW is currently available in select Zip codes in San Francisco.